This unfortunately seems to be the way a lot of FB's operate, (no different down here in Cornwall) and probably stems from being restricted by Health and Safety at Work Act.
Volunteer groups such as CRO's, are exempt from these regulations because they are not being paid to do the job.
However, because of this, alot of the paid rescue services adopt the attitude that if these people are exempt from H&S@Work then they must by default be acting in a dangerous manner, thus they don't call them out.
Leaving animals in shafts as too dangerous to rescue
can lead to owners trying to perform their own rescue with possible consequences more complex than a comparatively easy animal rescue.
I have stopped two such incidents after fire crews had left the scene telling the owners that their dog is dead, and these people are passionate about their cherished pets and willing to risk of their own necks. This could be avoided by the FB giving the owners the number of the local CRO which in the 21 years I've been involved with CRO, they have never done. Most times the CRO turn up and within an hour the animal and owner are once more united with no harm to anyone plus, an outing for the CRO which is always good.
If my house catches fire I won't be calling out the CRO!
They would have looked pretty daft if the dog had been dead the next morning. 😢
"You Chinese think of everything!"
"But I''m not Chinese!"
"Then you must have forgotten something!"